FREQUENTLY ASKED QUESTIONS
Orders & Payment
You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.
Yes, you can.
We will ship the item the next day once we received the payment successfully.
You can cancel your order by clicking “CANCEL MY ORDER” icon if the order not yet shipped. You can’t cancel if the order already has been shipped.
You can contact our customer service to discuss further regarding returning process. Please refer our Return & Refund Policy for more details.
Yes, we are. We have been in this imitation jewelry business for more than 5 years with great reputation. You can check our Instagram page to read our customers’ review or check our Profile for more information.
We are located in Malaysia. Do check our Profile for our address and contact information.
You can pay through Paypal or Billplz. Do contact our customer service for any inquiry regarding payment.
Do check your account summary whether the payment deducted. Also, please check whether the payment submitted via Instant Transfer or Normal Transfer. Normal Transfer will take few days for the payment to be deducted. You can contact your local bank for failed payment to identify the error in payment process.
No
Do check your account summary whether the payment deducted. Also, please check whether the payment submitted via Instant Transfer or Normal Transfer. Normal Transfer will take few days for the payment to be deducted. You can contact your local bank for failed payment to identify the error in payment process.
Delivery
You can check the estimated delivery period at ‘Track My Order’ page.
Yes. We will check the items thoroughly before pack. We will also pack the items with secure packaging to avoid any damages during the transit.
Do contact our customer service for further assistance. We will sort it out by providing the best solution. Please take Unboxing video from the courier flyer upon receiving the parcel. It will be helpful to claim with the courier if any damages happened.
Products
Yes. The pictures taken are from the actual product that we are selling.
Premium jewelry is a type of jewelry that made with high quality base metal and stones. The stones on premium jewelry are more shinier than the regular imitation jewelry. Our premium jewelry also made with neat and clean moulding unlike regular jewelry. Our premium jewelry is not real gold or diamonds. But it will present exclusive appearance to the person wear it.
We will give the jewelry in pouch bag. You can store the jewelry in that pouch bag once done using them.
You should avoid humid places which makes you sweat. Alcohol in perfumes and sweat will cause discoloration to the jewelry. Avoid jewelry get in touch with water.